Effective Date: March 15, 2026 | Last Updated: March 15, 2026
At bidToGig, we want Posters and Giggers to work with confidence. A clear cancellation policy helps protect both sides, sets expectations early, and supports a reliable contractor platform for home owners, individuals, businesses, and service providers.
By using bidToGig, you agree to act honestly, communicate clearly, and avoid unnecessary cancellations once a gig has been assigned. This policy applies to all gigs posted, bid on, assigned, funded through escrow, and managed on bidToGig. Use of our platform constitutes acceptance of this policy alongside our Terms of Service and Privacy Policy.
For the purpose of this policy, the following definitions apply:
Understanding the platform flow is essential to understanding this cancellation policy:
Prior to assignment, cancellation is simple and fee-free:
Once a gig is assigned, both the Poster and the Gigger are expected to follow through unless there is a valid reason to cancel. All cancellation requests must be submitted through bidToGig to maintain a clear record.
BidToGig may review chat history, timelines, gig scope, uploaded evidence, access records, and payment details when assessing responsibility for a cancellation.
If a Poster cancels an assigned gig and is found responsible, the following applies:
If the agreed Gig Price is $500 and the Poster cancels after assignment, the cancellation fee is $70 (14%). The remaining balance of $430 may be refunded to the Poster, subject to any active dispute review.
If a Gigger cancels an assigned gig and is found responsible, the following applies:
If the agreed Gig Price is $800 and the Gigger cancels after assignment, the Gigger will be charged $112 (14%), deducted from their next payout.
If both the Poster and the Gigger agree to cancel an assigned gig, BidToGig may treat it as a mutual cancellation. In such cases, the 14% cancellation fee may be waived where records show neither party was primarily at fault. BidToGig reserves the right to request supporting evidence before approving a mutual cancellation.
If one party submits a cancellation request and the other party does not respond within a reasonable review window set by bidToGig, the platform may cancel the gig based on available information. Silence, delay, or failure to respond does not automatically remove cancellation responsibility.
Posters are expected to uphold the following before and after assigning a gig:
Giggers are expected to uphold the following before and after accepting an assignment:
BidToGig understands some cancellations are unavoidable. In limited cases, a cancellation fee may be reduced or waived where strong evidence shows an unforeseeable event outside the cancelling party's control.
BidToGig may request documents, photos, messages, or other proof before deciding whether a fee waiver applies.
If a gig is cancelled after work has commenced, bidToGig may place the payment on hold while it reviews whether any portion of the work was completed. Evidence such as messages, before-and-after photos, invoices, receipts, and progress updates may be considered. A cancellation request does not automatically cancel a dispute, and a dispute does not automatically remove a cancellation fee.
Zero commission on standard gigs. For high-value projects of $1,000 or more ($1,000+), bidToGig may apply a project success fee (typically 10%) to support payment protection, dispute support, and platform operations. This project success fee is entirely separate from the 14% cancellation fee. If a high-value gig is cancelled before completion, the success fee does not apply.
If a Gigger completes a gig worth $1,500, bidToGig may apply a $150 project success fee (10%) from the Gigger's payout to support payment protection, dispute support, and platform operations. The Gigger receives $1,350. The Poster pays no platform fee.
Giggers access bidToGig through a paid subscription model. Unless expressly stated in a separate subscription policy or required by law, subscription fees are not refunded because a gig was cancelled. Cancelling one or more gigs does not cancel a Gigger's subscription.
Repeated cancellations harm trust across the marketplace. If a Poster or Gigger repeatedly cancels assigned gigs, ignores commitments, or abuses the cancellation process, bidToGig may take action, including:
BidToGig may investigate cancellations, request supporting evidence, and decide how fees, refunds, holds, and account actions should be applied. bidToGig's decisions are final where required to protect the marketplace, prevent abuse, and support fair outcomes between Posters and Giggers.
BidToGig may update this Cancellation Policy from time to time. Any updated version becomes effective when published on the platform. Continued use of bidToGig after changes are posted constitutes your acceptance of the revised policy.
If you believe a cancellation fee was applied incorrectly, or if you have any questions about this policy, please contact bidToGig Support through the platform and provide any relevant evidence, including screenshots, timelines, photos, receipts, or message history.
Thank you for being part of bidToGig, your contractor platform. We are committed to keeping the platform fair, transparent, and trustworthy for every Poster and Gigger.