Privacy Policy

We use personal information for purposes such as:

• Operating the Platform: Creating and managing accounts, enabling logins, and providing core marketplace features.
• Facilitating Gigs: Allowing Gig Posters to post Gigs, Giggers to respond, and both parties to communicate and complete work.
• AI-powered features: Generating suggested gig descriptions, tool requirements, safety protocols, recommendations, and other AI-assisted content; improving the relevance and quality of AI suggestions over time.
• Payments and payouts: Processing payments through third-party processors (such as Stripe), issuing refunds, and paying Giggers for completed Gigs.
• Safety, trust, and fraud prevention: Verifying identities where required, monitoring for fraud, abuse, spam, off-platform circumvention, and enforcing our Terms of Service.
• Improving the Platform: Analyzing usage trends, diagnosing issues, testing new features, and learning which services and categories are most helpful to users.
• Communications: Sending service updates, security alerts, transactional messages, and (where allowed by law) marketing or product emails that you can opt out of.
• Legal compliance: Meeting legal, regulatory, tax, and accounting obligations, and responding to lawful requests from authorities.

AI interaction data may be used to personalize your experience (for example, by suggesting relevant categories or templates) and to improve the performance and reliability of AI features, including detecting misuse or unsafe prompts.

For users in regions where a legal basis is required (such as Canada and certain other jurisdictions), we process personal information based on:

• Your consent: For example, when you agree to use AI tools, receive certain communications, or share optional details in your profile.
• Contractual necessity: To perform our agreement with you, such as when we provide access to the Platform, process bookings, or handle payouts.
• Legitimate interests: To operate, secure, and improve the Platform, prevent fraud, and support our business, in a way that does not override your privacy rights.
• Legal obligations: Where we must retain or disclose information to comply with laws, regulations, or court orders.

If we request or support identity verification:

• Government-issued ID, selfies, and related materials are used only for identity verification, fraud prevention, and compliance purposes.
• These materials are stored securely, are not displayed publicly, and are shared only with trusted verification providers or authorities where legally required.
• Identity verification does not mean we endorse or guarantee a user's character, skills, or legal compliance. You should still perform your own checks where appropriate.

We rely on third-party payment processors (such as Stripe) to handle payment transactions on the Platform.

• No Card Storage: We do not store full credit card numbers on our servers. Payment information is handled and stored directly by our payment processors under their own privacy policies.
• Transaction Metadata: We receive limited information from these processors (for example, whether a payment was successful, failed, refunded, or disputed) and use it to manage bookings, escrow milestone releases, payouts, accounting, and risk management.

We do not sell or rent personal information. We may share personal information with:

• Payment processors and financial institutions: To process payments, manage payouts, and handle chargebacks.
• Hosting and infrastructure providers: To store data, run servers, and deliver the Platform reliably.
• Analytics and monitoring partners: To understand usage, improve performance, and detect issues.
• AI service providers and technology partners: To power AI features while applying appropriate technical and contractual safeguards.
• Identity verification providers: To help confirm user identities where needed for trust and safety.
• Professional advisors: Such as lawyers, accountants, or auditors, under confidentiality obligations.
• Law enforcement and regulators: When required by law or when we believe disclosure is necessary to protect people, property, or legal rights.

Some profile details (such as name, profile photo, general location, services offered, reviews, and ratings) may be visible to other users as part of how the marketplace works.

Personal information may be processed or stored in Canada, the United States, or other locations where we or our service providers operate.

Different countries may have different privacy laws. When we transfer personal information across borders, we take steps to protect it in line with applicable law (for example, contractual protections and security measures).

By using the Platform, you understand that your information may be transferred and processed outside your province or country, as permitted by applicable law.

We keep personal information for as long as your account is active, as needed to provide the Platform, or as required for legal, accounting, or reporting purposes.

We may retain certain information after account closure to:

• Resolve disputes and enforce our Terms of Service,
• Prevent fraud and abuse,
• Comply with tax, financial, or other statutory legal obligations.

Communications and content related to Gigs may be retained for a period to support dispute resolution, safety investigations, and compliance. When data is no longer needed, we aim to delete or de-identify it in a secure manner.

Depending on where you live, you may have rights under applicable privacy legislation (such as PIPEDA):

• Access: To ask for a copy of personal information we hold about you.
• Correction: To request that we correct inaccurate or incomplete information.
• Deletion: To ask us to delete certain information, subject to legal or contractual limits.
• Consent withdrawal: Where we rely on consent, you can withdraw it (for example, for marketing emails) without affecting prior processing.
• Data portability: In some cases, to request certain information in a structured, commonly used format.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding and may be unable to fully respond where legal or legitimate business reasons require us to retain certain data.

When you use AI features on bidToGig, we may temporarily store your prompts and the AI's responses to deliver the feature, improve quality, prevent abuse, and support safety reviews.

We may use aggregated and de-identified AI interaction data to improve our models and product decisions. We do not use AI to make automated decisions that produce legal or similarly significant effects about you without appropriate safeguards and human review.

You can choose not to use AI features; the rest of the Platform will remain available, subject to our normal terms.

The Platform is intended strictly for individuals aged 18 or older. We do not knowingly collect personal information from individuals under 18.

If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete that information and, where appropriate, close the account immediately.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" and, where appropriate, provide additional notice (for example, by email or in-app notifications).

Your continued use of the Platform after the updated Privacy Policy takes effect means you accept the changes, unless your local law requires a different form of consent.